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HOW CAN WE HELP YOU?

HOW CAN WE HELP YOU?

HOW CAN WE HELP YOU?

YOU’LL FIND ANSWERS TO OUR MOST POPULAR QUESTIONS HERE.

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ABOUT REWARDS

We’ve made some exciting changes to our Fridays Rewards® Program

Here’s a taste of what to expect from our Fridays Rewards® Program. Joining is free, quick and easy. Sign up here or download the TGI Fridays App and join there.

Earn a Free Appetizer immediately when you join, which you can redeem with the purchase of an entrée. Plus, Fridays Rewards® members can enjoy free Chips & Salsa once a day when dining in at participating locations. We’ve made some changes to our points levels, check them out here.

All rewards can be redeemed when you dine in, order online or To Go. Not valid with third-party delivery services (including Uber-Eats, DoorDash, Grubhub, and other services).

Already A Member?

Great! Here’s what to do:

If you haven’t logged in since 11/16/20, go here and click on “Transfer Points” then complete the form with the email address associated with your previous Stripes account and create a new password. Do not click “Sign up with Facebook” if you have a previous Stripes account and you want to successfully transfer your account. Sign into your account and click the button that says “Send Migration Code.” You’ll receive an email with the migration code that you will enter in your Rewards account. Your points from the Previous Rewards program will be transferred within 30 minutes after you complete the account transfer process. The account transfer process will have to be completed one time only, after that and for future visits, you’ll click “Login” to sign in to your Rewards account.

If you are using the new Fridays mobile app for the first time, select “Transfer Points” complete the form with the email address associated with your previous Stripes account and create a new password. You will be taken to a screen to enter your migration code. You should have received one in your email. Enter that code in your mobile app and your account is good to go. 

If you are having trouble login in or don’t see your balance within 30 minutes of completing the account transfer form, please send an email to: [email protected]. Please allow 24 hrs to get back to you.

Want to Sign Up? Here’s how to join

If you would like to sign up…

Via the Web: go to our loyalty page and select “Sign Up” to create a new Rewards account. After that, you’ll click “Login” to sign into your Rewards account.

Via the App: You can join via your mobile phone by downloading the TGI Fridays mobile app, selecting “Sign Up” and completing the enrollment. 

What is Fridays Rewards®?

The Fridays Rewards® program has recently been updated to give you newer, better, and faster rewards! Start earning from the moment you sign up and make your first purchase, and save your points to use on beverages, appetizers, entrees, and more! To learn more about what’s new, click here.

 

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REWARDS ACCOUNT

How do I earn points?

Earn 1 point for every qualifying $1 dollar spent on food and drinks in our restaurants and online. Simply show your server your phone number associated with your Fridays Rewards® account when you are seated or order online through our app or website and you will be prompted to login with your Fridays Rewards® credentials.

How are Rewards earned?

Rewards are earned when you achieve the qualifying number of points. Choose your reward from the below reward levels once achieved. For a detailed list of qualifying products, click here.

REWARD ITEMPOINTS REQUIRED
30 PointsThirst Quenchers: Free Non Alcoholic beverage
50 PointsSweets & Bites: Free Dessert, snack or Kids Item
75 PointsAppetizers: Free Signature Appetizer
100 PointsBar Classics: Free Burger, Sandwich, or Premium Appetizer
125 PointsSignature Fridays: Free Signature Entrée
150 PointsClassics: Free Classic Entrée or Dessert
175 PointsPremium Fridays: Free Ribs or Shareables

Where can I find or use my Rewards?

Via the Web: Login to your Rewards account by visiting our loyalty page and going to “Rewards”. All available rewards will be listed. Rewards can only be used once. Each Reward is valid for 12 hours from date of issuance. If you do not use the code in that time frame, we will return the points to your account.

Once you have obtained your Rewards from points, please provide the code to your server so it can be applied to your check. If you are ordering online through Fridays.com, you will be able to select your Rewards on your shopping cart under the “Available Rewards” section, from there you can select the item you which to redeem and apply it to your subtotal before checkout.

Via the App: Open the app and go to “Rewards”, then “My Rewards” to access your available offers. Rewards can only be used once. Each Reward on the mobile app is valid for 12 hours from the moment of issuance. If you do not use the code in that time frame, we will return the points to your account.

Your code will be valid on the app for 12 hours for you to show to your server during your Fridays visit. If you are ordering online through the mobile app, you don’t need to obtain a code. Instead, add the qualifying item of your choice to your cart. Once you reach the payment screen during checkout, click on “Redeem” and select the reward you want to apply to your check. Once applied, the qualifying item will be discounted from your subtotal.

Do points expire?

Points do not expire for active members. Just make a purchase (in store or online) or redeem a reward at least once every 12 months to remain active. Make sure you provide the server your phone number associated to your Fridays Rewards® account during each visit to ensure you receive points and to remain an active member.

What benefits do I get from being a Fridays Rewards® member?

You will earn one point for every dollar spent at participating restaurants on qualifying purchases with food. Use your earned points to select from a variety of free food rewards. You will also be invited to enjoy special offers like these just for Fridays Rewards® members (special offers available for a limited time only; see the special offer for details):

  • Earn points for food and drink purchases
  • Free app on us with your first entrée order
  • Free food and drink rewards, earned faster than before
  • Free chips and salsa with every dine-in visit
  • Special birthday treat during the month of your birthday
  • Earn points when your referred friends make their first purchase
  • Exclusive surprises for members

Are there exceptions on how to earn points?

Points are earned based on your check subtotal after any discounts have been applied. For example, if your total check is $50 and you apply a coupon or redeem a free item, you will only earn points on the balance of the check after the coupon or free item has been deducted from your check.

You may not earn points on the purchase of Gift Cards or redemption of Bonus Bites or any other promotions, unless explicitly advertised.

You can only earn points on alcoholic beverages when there is food included on the check.

Are Catering Orders eligible to earn points?

Yes, you can earn points on catering orders. The person paying the check will receive points towards their Rewards account.

Can I earn points on delivery orders?

You will not earn points on orders placed through 3rd Party Delivery providers including but not limited to: Uber Eats, Door Dash, Postmates, etc.

Do I have to use my rewards on my next visit?

No, you can choose to use your reward on any future visits if the reward is still valid.

  • Birthday offers expire after 30 days
  • Registration offers expire after 30 days
  • Rewards items redeemed in the app are valid for 12 hours. If they are not used within that timeframe, they will revert to points in your account.
  • Rewards items redeemed online are valid for 12 hours. If they are not used within that timeframe, they will revert to points in your account.
  • Points expire after 12 months of account inactivity
  • Keep in mind that any reward obtained with points will revert to points if not used within the valid 12-hour timeframe.

Can points or rewards be transferred?

No. You cannot sell or transfer points to anyone. Additionally, you cannot load or buy additional points for your Rewards account.

Can cards or accounts be shared?

Yes. You can share your account with family or friends. However, Rewards points cannot be transferred to another Rewards account.

How many rewards can be used per visit?

Only 2 (two) rewards coupons can be used within a span of 4 hours from one account when ordering online or through the Fridays mobile app. Multiple rewards coupons and offers can be used together when ordering in-store at a TGI Fridays restaurant.

Can points be split on one bill?

No. Only one Rewards account can earn the points per check.

How can I check my points and rewards balance?

Points will be displayed on your account within 24 hours of the check being closed or after scanning a check bar code from the mobile app.

Rewards members can review points and balances on our Mobile App or online at our loyalty page.

Are you having trouble logging in?

  • You will need to use the same email address that you created your Fridays Rewards® account with in order to sign in (example: [email protected]).
  • If you forgot your password or did not receive a password, click here and then select “Login” and select the Forgot Password? link
  • Enter your email address associated with your Fridays Rewards® account and click submit
  • Check your email and follow the instructions to reset your password
  • If you’re still having trouble accessing your account, please fill out a Contact Us form.

How can I see my current rewards?

Via the Web: Log in to our loyalty page and go to Account History to see Rewards you’ve already redeemed. If you’ve redeemed a reward but haven’t used it yet, you’ll see your promo code in your Account History.

Via the App: Open the TGI Fridays Mobile App. Click More in the menu, then Account History to see Rewards you’ve already redeemed. If you’ve redeemed a reward but haven’t used it yet, you’ll see your promo code in your Account History.

What purchases qualify for rewards?

  • Purchase that includes food at participating locations will be credited points.
  • Rewards points will be given for dine-in, to-go and delivery orders purchased through Fridays. Not valid for third-party delivery purchases.
  • Rewards points will be given if you pay with a gift card only when there is a published promotional offer.
  • Rewards points will not be given for alcoholic beverage-only purchases. To qualify, the check must also include a food item.
  • Rewards points will not be given for sales tax, state fees, delivery charges or gratuities.
  • Rewards points will not be given for items received for free due to coupons, discounts or receipt adjustments.

I just dined in and forgot to tell my server I’m a rewards member. How do I get Fridays Rewards® Credit?

If you forgot to get credit when you were in the restaurant, you can scan the barcode on your receipt in the TGI Fridays Mobile App to earn points. Simply open the mobile app and select Earn Points, then select Scan Receipt Barcode. You can also manually enter the receipt barcode number on the same page.

After I register what will TGI Fridays do with my information?

We do not share your information. TGI Fridays will send you company information, special offers and promotions. Your phone number or email is necessary to look up your account.

Miscellaneous information for unsubscribing, terminating Rewards membership and fraudulent activity.

You must have a valid email address to participate in the program. If the email account linked to the Rewards account becomes invalid, TGI Fridays has the right to terminate the Rewards account per our Terms & Conditions.

We may discontinue the Fridays Rewards program at any time in our sole discretion with no liability to you. If we do so, we will publish a notice on our website and/or email you to let you know. If you do not use your Rewards Program to earn or redeem points for 12 consecutive months, or if we believe that you have engaged in fraudulent or unlawful activity or failed to comply with the terms and conditions, TGI Fridays reserves the right to terminate your membership in the Rewards program.

When unsubscribing from our Rewards Program or marketing emails, TGI Fridays Inc. has the right to terminate all Rewards memberships associated to your email address, and forfeit your entitlement to any Program rewards or credits immediately upon deactivation or termination of your account.

TGI Fridays reserves the right to change the Rewards Program, including but not limited to, the number of points earned on each purchase, value of rewards, redemption and terms and conditions. If there are changes to any part of the Rewards Program, the updates will be published on our website at tgifridays.com and will be communicated to you if we have a valid email address for you. Your continued participation in the Rewards Program will constitute your acceptance of such changes.

For more details on Terms & Conditions, click here.

We would love to hear from you. If you have any questions about our Rewards Program please contact us at We would love to hear from you. If you have any questions about our Rewards Program please contact us.

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ONLINE ORDERING & DELIVERY

Does TGI Fridays offer Online Ordering?

For your convenience, online ordering is available at most locations. Guests can also still place an order by telephone. Find your Fridays.

Can I enter special instructions into my online order?

We offer the most ordered menu items as options. If you are looking something special and don’t see it on our online menu, call your TGI Fridays. We will make every effort to honor your special requests.

Do you offer a contact-free experience?

Yes. Most of our restaurants offer Curbside. Place your order online and pay with a credit card. Let us know when you have arrived, and we’ll bring the food straight to your car to enjoy at home. Additionally, our third-party delivery partners offer contactless delivery. Find your Fridays.

Can I schedule my order ahead of time?

Yes. When you place a to-go or delivery order on the TGI Fridays mobile app or Website, you have an option to select “ASAP” or pick a date and time for the order to be ready during our business hours. Find your Fridays.

Does TGI Fridays offer delivery?

Delivery is available at most TGI Fridays locations. Delivery availability may vary by location and time of order. Find your Fridays.

Is there a delivery fee?

Delivery and service fees vary depending on the store. The fees specific to your order will be showing during the checkout process when you place your order. Delivery fees are not gratuities and are not shared with drivers. Find your Fridays.

How long will it take to delivery my order?

We provide an ETA when you place your order. Our delivery partners continuously monitor weather, traffic, and driver availability to ensure your food is delivered as soon as possible. Find your Fridays.

What if my delivery order is late, inaccurate, or I have other concerns?

If you placed your delivery order through the TGI Fridays mobile app or Website, please contact the restaurant with any concerns. If you placed your delivery order through a third-party delivery partner app or website, please contact the third-party delivery partner directly.

Can I make changes to my delivery once I’ve submitted my order?

Because our goal is to get your order prepared and delivered while it is fresh, we are not able to modify delivery orders once they are submitted.

Can I cancel my To Go or Delivery order?

Orders placed through thethe TGI Fridays mobile app or Website for “pickup”, “curbside” or “delivery,” that request an Order Time “ASAP” are non-cancellable and non-refundable. If an order is placed for a future Order Time, it may be cancelled, and the amount paid for them fully refunded via the same method of payment originally used, until 60 minutes prior to the future designated Order Time, after which they become non-cancellable and non-refundable.

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GIFT CARD

Where can I use my gift card?

You may use your gift card at any participating Fridays location.

Can I use a card internationally?

TGI Fridays gift cards are only valid in the United States.

Do gift cards expire or have any fees?

No, TGI Fridays gift cards do not expire or carry any fees.

Is there a minimum amount and/or maximum amount I can put on a gift card?

Yes, our gift cards have a minimum value of $5 and a maximum value of $500 per card.

Can I put a tip on my gift card?

Yes, if you have funds remaining on your gift card you may use them towards a tip. You will receive a slip similar to a credit card where you can write the tip amount in.

What is an eGift Card?

An eGift Card is an electronic or eGift Card, as opposed to a traditional plastic gift card, and can be purchased from www.fridays.com and can be redeemed at any participating Fridays location.

What are the advantages of sending an eGift Card over sending a conventional plastic card?

There are numerous advantages to using eGift Cards including the instant gratification and convenience of purchasing and using the gift card. An eGift Card allows you to add a personal audio or text message and a photo to your gift card. eGift Cards are perfect for that last-minute gift and can be scheduled for delivery on a specific day and time. eGift Cards are virtual so there are no delivery or handling charges. Lastly, eGift Cards are an environmentally friendly gift choice.

How can I check the balance of my eGift Card?

To check your gift card balance, go to our gifts card page and click the “Check Balance” link. When prompted, enter the gift card number and pin.

Are there any fees associated with purchasing an eGift Card?

There are no delivery or handling charges; you only pay for the face value of the eGift Card.

What should I do if my gift card is lost or stolen?

TGI Fridays cannot be responsible for lost or stolen cards, however, if you have proof of purchase contact customer care for assistance. If we find your gift card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.

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CAREERS

How do I apply?

Visit our careers page and search for a position that is right for you.

How do I apply to TGI FIRDAYS in other countries?

You will need to visit the designated site for that country our careers site on supports U.S. stores

How do I know that my application has been submitted?

You will receive a thank you email letting you know that your application has been submitted.

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